It’s time to shine the light on the non-clinical side of Baptist Health. We all know we have amazing nurses and physicians upholding the quality standards, but there are hundreds of people in the background making sure that everything they do provides seamless care for the residents of Arkansas.
Will Sulieman is one of those hundreds of people. He’d been around the health care environment for his entire life, and he heard countless stories of the provider world from his father, the physician. He knew he would end up in that world, and once he found Baptist Health, he realized that this was the place for him.
I worked for a doctor’s office while I was in college, where I worked with insurance needs, and that work actually lead me to Baptist Health. There was an opening for an entry-level Benefits Representative, and I started to pre-register patients there before switching to an insurance verification team.
Three years later, Will is one of our top representatives of admission support. Like the department name suggests, it’s Will’s job to help ease the process of patients entering one of our facilities in a myriad of different ways:
I run day–to–day operations for admission support. I’m the first point of contact for our team of 43 people, so if there’s a problem or if they need anything, they typically come to me first. I’m also in charge of productivity, which is largely based in EPIC (our first-rate software system). We have reports and real-time metrics we can gauge each day.
With all these numbers whirling across his screen, it can be tricky to remember that there are actual people at the other end of their software. Will’s role is to ensure his coworkers that while they may not be interacting with the patients themselves, everything they do affects them down the line.
It’s a give and take. If you really like working with patients, it’s a little harder, because you don’t get the direct interaction. But I was already accustomed to that, so it worked for me. It can be a good thing, but the downside is that sometimes you don’t see how you affect them. One challenge as a coordinator is to describe to them how their actions influence the patients’ lives, even though they don’t see them. We see them on paper, but we don’t see them in person, so we put it in perspective for them.
Will’s role also has a leadership component to it. He leads by example, providing solutions for people in the real world. “I do like management,” he shares. “You have a lot more responsibility, but that’s okay: you get to know different techniques. In the end, I’ve really enjoyed this role.”
He’s found that his colleagues are the best supply of information when he runs low on answers. It takes a village to keep the attitude and aptitude of Baptist Health going strong.
It’s a great environment here. I work with really good managers and directors, and they are a wealth of knowledge. There’s not one scenario that I’ve come to them for and walked away without an answer. They know what they’re doing and they’re such a great resource. The overall culture of Baptist Health is great; at admission support we don’t work with patients directly, but we do whatever we can to make their experience with us a good memory for them.
Apply for a non-clinical position today and see what good you can do for the community we serve at Baptist Health. Whatever you want to do with your career, you can make it work at a place that helps people.